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Lost ID Card

If you have lost your ID card and need a replacement, please follow the instructions below. If you have never received your ID card or you have recently moved, please first confirm your home address is correct in Employee Online before ordering a replacement. 

Medical

Log in to your member portal at MyBlueKC.com.

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Download the myBlueKC app.

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Contact BlueKC customer service at (816) 395-2270.

BlueKC customer service can also help you access MyBlueKC.com.

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Blue cross Blue shield Kansas City

Dental & Vision

Log in to your account at MyCigna.com.

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Get the myCigna Mobile App to view, fax or email your ID card from your mobile device.

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Contact Cigna at (800) 244-6224.

Cigna customer service can also help you access MyCigna.com.

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cigna logo together all the way

Surency

Log in to your account at surency.com.

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Get the Surency Flex Mobile App.

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Contact Surency at (866) 818-8805 or flex@surency.com.

Surency customer service can also help you access surency.com.

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Surency Flex

Central Bank of the Midwest

Contact HSACentral at (833) 232-4676.

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HSA Central